Privacy Policy

1. Introduction

KILLOWAYERA WEB GmbH ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or services, in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection law (BDSG).

2. Data We Collect

We collect the following categories of personal data:

• Contact data: Name, email address, phone number (when provided via contact or order forms).
• Order data: Service requested, project details, and correspondence related to your order.
• Technical data: IP address, browser type, operating system, and pages visited (collected automatically via server logs).
• Communication data: Content of emails and messages you send us.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Art. 6 GDPR:

• Art. 6(1)(b) GDPR: Processing necessary for the performance of a contract or pre-contractual measures (e.g., processing your order request).
• Art. 6(1)(c) GDPR: Processing necessary for compliance with a legal obligation (e.g., tax and accounting requirements).
• Art. 6(1)(f) GDPR: Processing based on our legitimate interests (e.g., website security, fraud prevention).
• Art. 6(1)(a) GDPR: Processing based on your consent (where applicable).

4. How We Use Your Data

We use your personal data to:

• Process and fulfil your service orders
• Communicate with you about your project
• Provide customer support
• Comply with legal and tax obligations
• Improve our website and services
• Protect against fraud and misuse

5. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Contract-related data is retained for 10 years in accordance with German commercial and tax law (§ 257 HGB, § 147 AO). After the retention period expires, data is securely deleted.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with:

• Service providers acting as data processors (e.g., hosting providers, email services) under data processing agreements
• Tax advisors and auditors as required by law
• Authorities when required by law

Any transfer of data outside the European Economic Area (EEA) is subject to appropriate safeguards in accordance with Chapter V GDPR.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure ("right to be forgotten", Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent at any time (Art. 7(3) GDPR)

To exercise any of these rights, please contact us at: [email protected]

8. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority. The competent supervisory authority for KILLOWAYERA WEB GmbH is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW), Kavalleriestraße 2–4, 40213 Düsseldorf, Germany.

9. Website Security

Our website uses SSL/TLS encryption to protect data transmitted between your browser and our server. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

10. Cookies

Our website may use technically necessary cookies to ensure proper functionality. We do not use tracking or advertising cookies without your explicit consent. You can manage cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. We recommend reviewing this policy periodically.